CRM Cost Comparison

When comparing CRM costs, prices and features, the first thing you need to consider is what you want your customer relationship management software to do for your organization and what you need your CRM to do for you.  

Microsoft (R) CRM, Salesforce.com (TM), ACT! (R) and Goldmine (R) are among the most popular CRM systems on the market today.  There are a number of "boutique" CRM systems designed for specific industries as well as enterprise CRM systems.  Since the appeal of the boutique systems is narrow and the price of the enterprise systems is high, they do not have the popularity of the systems mentioned above.  

Contact Management vs. Customer Relationship Management
Goldmine and ACT! are considered by many in the industry to be Contact Management systems rather than full customer relationship management systems.  The primary focus of these programs is to manage contact data to allow the user an organized and simple system for follow up and management, however, they offer more limited capabilities beyond the central database approach.  If organized contacts is your organization's primary goal, these systems can offer you a good value. 

Microsoft CRM and SalesForce are both built on relational database platforms.  These systems are fully functional and each offers advantages over the other.  Both systems offer a great deal more than contact management.  Both offer separate lead, contact, account and opportunity management along with activity management and marketing modules.  Other CRM features can include complex scheduling, case management, service management, product catalogs and more.  

Salesforce is offered as a subscription.  Users access their data over the internet.  Multiple users can log into the same system at the same time and information is passed back and forth between those users.   Salesforce has a robust pricing structure that allows customers to purchase additional CRM services to meet their needs.  

Microsoft's CRM is currently in it's 4th release and is marketed as Microsoft Dynamics CRM 4.0.  Microsoft CRM is offered either as an online subscription (Microsoft CRM Online) or as on-premise software which works in conjunction with Microsoft SQL server (traditional software model, hosted on a server or servers).  As with Salesforce, multiple users can work in the database simultaneously.  Microsoft offers two online versions and three marketed on-premise versions.  

In comparing Microsoft with Salesforce, Microsoft holds the upper hand in the areas of price, integration with popular Office software (not surprisingly), customization and overall functionality.   Salesforce holds the advantage in the areas of built in dashboard reporting and mobility offering.  Some users also prefer the standard Salesforce form layout, although the Microsoft form is highly customizable.  

Click here for Microsoft CRM Price List

Click here for Microsoft CRM Customization information

Click here for Saleforce information

Microsoft Online CRM 
This option provides you on-demand CRM software from anywhere you have access via the internet.  Online CRM offers the low cost monthly pricing structure without the need for servers.  

Please mention CRMCost.com to your MBI representative to receive 4 hours free training or support for signing up for Microsoft's CRM Online with MBI.  Click here to learn about and enroll in a Free 30 day Microsoft CRM Online Trial.  

Microsoft CRM On Premise Options 
On premise CRM is available in three different options to meet your company's needs and can also be configured to allow users to access your CRM system through the internet.  These products listed in this section are perpetual licenses.  The prices below include 2 years of Software Assurance.  Software assurance helps protect your organization's software investment by providing the latest version of the software when it is updated.  

For companies with more than 5 users, the CRM software is purchased in two parts: the program itself for the server and "Client Access License" or CAL that licenses each user.  CRM is a "named user" application, meaning that each user needs to be licensed individually, but can access the application from different computers.   

Microsoft's WorkGroup CRM edition is the best choice for small businesses.  The price includes both the server license and allows up to 5 users.  

Microsoft Professional CRM is the choice for single organizations of 6 to over 10,000 users.  Professional is the most commonly purchased version of Microsoft CRM.  

Microsoft's Enterprise CRM can support multiple organizations using the same application.  Enterprise is ideal for large companies and organizations with businesses that are run predominantly as separate entities and have separate customization requirements. 

Contact MBI through this form, by email (info@muchmorebi.com) or by phone (240) 280-2241 for a software trial, demonstration or additional information.  Please mention CRMCost.com.  

Microsoft CRM 0% Payment Plan (Purchase prior to 6/26/2009) 
Purchase CRM Professional or Enterprise server with 3 years of software assurance and 5 CALs or more and pay for your Microsoft software in 3 annual payments with 0% interest.  

The prices below include 3 years of software assurance (the full payment period).  Software assurance helps protect your organization's software investment by providing the latest version of the software when it is updated. 

Please contact MBI by email (info@muchmorebi.com) or by phone (240) 280-2241 for any information or to receive a quote for a product not shown here, or if you currently have CRM and are interested in renewing your software assurance. 

While price changes have not caught our website off guard in the past, we must let you know that prices are subject to change and may change without notice.  

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